Privacy Policy

1. Overview

novessay.com ("we", "us") processes personal data of visitors and users of this website, including when you submit a contact/lead request or book a trial session.

This Policy explains how we collect, use, and protect personal data, the legal basis for processing, retention periods, your rights, and how to contact us.

2. What personal data we collect

• Contact details you provide (e.g., name, email address, phone number) when you send a form.
• Information related to your request (e.g., the message content you submit, trial session details if applicable).
• Technical and usage data (e.g., IP address, device/browser information, pages viewed) collected via website technologies.

3. How we use personal data

We use personal data to:

• Respond to your inquiries and manage lead/contact requests.
• Provide services you request (including trial session booking, if available through this website).
• Communicate with you about your request and service-related information.
• Improve the website and troubleshoot issues.
• Maintain compliance with applicable legal obligations.

4. Legal basis for processing (Ukraine)

When we process personal data through this website, we rely on applicable requirements of Ukrainian law, including the need for consent where required.

In particular, processing of personal data is performed in accordance with Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI.

5. Service-related information and complaint procedure

If you request membership or trial sessions online, we provide required pre-contract information (including identification of the seller/executor and the complaint procedure) and ensure that reliable, accessible, timely information about services is available.

We provide the information to consumers in accordance with Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII, and where applicable, ensure compliance with Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

6. Accuracy of information and promotional claims

Any promotional claims displayed on this website (such as pricing, membership conditions, and eligibility for trial sessions) are intended to be non-misleading and provided in compliance with Ukrainian advertising rules.

We comply with Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.

7. Retention

We retain personal data only for as long as needed for the purposes described in this Policy, including to fulfill requests, respond to inquiries, and comply with legal obligations. Retention periods may vary depending on the nature of the request and applicable requirements.

8. Your rights

You may have the right to access your personal data, request correction or deletion where applicable, and request restriction of processing in accordance with Ukrainian law.

To exercise your rights, contact us using the details in Section 10. We will respond to your request in accordance with applicable law.

9. International transfers and processors

If we share personal data with service providers acting on our behalf (e.g., hosting, analytics, or support), we require them to protect personal data and process it only for the purposes described in this Policy.

If personal data is transferred outside Ukraine, we take measures to ensure lawful protection of personal data in accordance with applicable requirements.

10. Contact us

For questions about this Policy or requests related to your personal data, contact:

Note: VAT is optional. Single tax payer.

11. Updates

We may update this Policy from time to time. The updated Policy will be published on this page.